Accessibility Statement

ACCESSIBILITY STATEMENT

EXETER BREASTFEEDING SERVICE

Last Updated: 11th October 2026

1. INTRODUCTION

Exeter Breastfeeding Service is committed to making our website, information and services accessible to as many people as reasonably possible.

We believe that everyone should have the opportunity to access clear, useful and understandable information about breastfeeding, antenatal preparation, infant feeding and the support available to parents and families.

We recognise that people access websites in different ways and that some visitors may experience barriers because of disability, long-term health conditions, temporary impairments, age-related needs or the technologies they use.

Our aim is to provide an inclusive online experience that considers the needs of all visitors, including those who rely on assistive technologies or alternative methods of communication.

This Accessibility Statement explains our approach to website accessibility, the standards we aim to follow, potential limitations and how visitors can contact us if they experience difficulties.

We welcome feedback and recognise that accessibility is an ongoing responsibility requiring regular attention and improvement.

2. ABOUT EXETER BREASTFEEDING SERVICE

Exeter Breastfeeding Service provides breastfeeding education, preparation and support to expectant parents, mothers and families in Exeter and surrounding areas of Devon.

Our services include breastfeeding preparation classes, breastfeeding support, telephone consultations, home visits and other relevant guidance and assistance.

We understand that pregnancy, childbirth and early parenthood can present additional physical, emotional and practical challenges.

We therefore aim to make information about our services accessible, understandable and straightforward to obtain.

Business Name: Exeter Breastfeeding Service

Website: www.exeterbreastfeeding.com

Email: exeterbreastfeedingservice@gmail.com

Telephone: 07825 140827

Visitors who require assistance accessing information or arranging services are encouraged to contact us.

3. OUR ACCESSIBILITY COMMITMENT

We are committed to considering accessibility when providing website information and online services.

Our accessibility objectives include making content understandable, improving website navigation, supporting visitors using assistive technologies and reducing unnecessary barriers.

We recognise the importance of providing equal opportunities for disabled people to access goods and services.

We aim to consider reasonable adjustments in accordance with applicable equality legislation, including the Equality Act 2010.

Our commitment extends beyond technical website functionality to include how we communicate with customers, respond to enquiries and accommodate individual needs where reasonably possible.

We recognise that different visitors may require different forms of assistance.

Where an accessibility concern is identified, we aim to consider appropriate and proportionate improvements.

4. ACCESSIBILITY STANDARDS

The Web Content Accessibility Guidelines (WCAG) provide internationally recognised recommendations for making websites and digital content more accessible.

These guidelines address accessibility for people with a range of disabilities, including visual, hearing, physical, cognitive, neurological and speech-related impairments.

WCAG is organised around four principles.

Perceivable

Information and website content should be presented in ways that users can perceive.

Operable

Website navigation and interactive functions should be capable of being operated through appropriate methods.

Understandable

Website information and controls should be clear, predictable and reasonably easy to understand.

Robust

Website content should be sufficiently compatible with relevant assistive technologies and different browsing environments.

We aim to use WCAG 2.2 Level AA as a reference point when reviewing and improving website accessibility.

This is an accessibility objective rather than a claim that the website currently conforms to every WCAG 2.2 Level AA success criterion.

A complete technical accessibility assessment has not been independently verified for the purposes of this statement.

5. WEBSITE NAVIGATION

We aim to organise our website so visitors can find relevant information with as little difficulty as possible.

This includes information about our breastfeeding services, antenatal preparation, consultation options, bookings and contact details.

Clear page headings, understandable navigation labels and logically arranged content can help visitors locate the information they require.

We recognise that confusing navigation, unclear links and inconsistent layouts can create unnecessary barriers.

Where navigation problems are identified, we aim to consider improvements that make the website easier to use.

Visitors who cannot locate the information they need may contact us directly for assistance.

6. TEXT READABILITY

We aim to present website information in clear and understandable language.

We recognise that readability can be affected by text size, spacing, contrast, sentence structure and the layout of information.

Where reasonably possible, we aim to use descriptive headings, organised paragraphs and language suitable for the intended audience.

We also recognise that medical terminology and breastfeeding-related information can sometimes be difficult to understand.

Where appropriate, we aim to explain information clearly and avoid unnecessary technical terminology.

Visitors who require clarification of website content are welcome to contact us.

7. TEXT RESIZING AND ZOOM

Some visitors may need to enlarge website text or increase the overall display size.

Modern browsers commonly provide zoom and text adjustment features that may help improve readability.

We aim to consider the usability of website content when browser zoom is used.

However, the behaviour of individual pages may vary depending on the device, browser and website elements involved.

We do not claim that all pages have been fully tested at every magnification level.

If enlarged text causes information to overlap, disappear or become difficult to use, please contact us so that the issue can be reviewed.

8. COLOUR CONTRAST

Sufficient contrast between text and background colours is important for visitors with visual impairments, including reduced vision and certain forms of colour vision deficiency.

We aim to consider contrast when choosing and maintaining website colours.

We recognise that low-contrast text, coloured backgrounds and decorative elements can sometimes make information difficult to read.

Where contrast problems are identified, we aim to assess whether appropriate changes can be made.

The website has not been confirmed as passing a complete colour contrast assessment across every page and interactive element.

Visitors who experience difficulty reading particular content are encouraged to report the affected page.

9. KEYBOARD ACCESSIBILITY

Some visitors navigate websites using a keyboard rather than a mouse or touchscreen.

Keyboard accessibility is particularly important for people with certain physical disabilities and for individuals using assistive technologies.

We aim for important website functions, including navigation, links, forms and booking controls, to be accessible through appropriate keyboard interactions where technically possible.

Relevant considerations include logical focus order, visible focus indicators and the ability to operate interactive elements without requiring mouse-only actions.

Because some interactive features are provided by third-party website applications, additional testing may be necessary.

We have not confirmed that every interactive feature is fully keyboard accessible.

If you encounter a feature that cannot be accessed or operated using a keyboard, please contact us.

10. SCREEN READERS AND ASSISTIVE TECHNOLOGIES

Screen readers and other assistive technologies can help visitors access website content through spoken output, braille displays or alternative interaction methods.

We aim to consider compatibility with these technologies when maintaining our website.

Descriptive page headings, meaningful link text, accessible form labels and appropriate image descriptions can help support users of assistive technology.

Some features supplied by external website applications may have their own accessibility characteristics or limitations.

A complete assessment using all major screen readers and assistive technologies has not been undertaken or verified for this statement.

If you experience difficulty accessing information using assistive technology, we welcome your feedback.

11. IMAGES AND ALTERNATIVE TEXT

Images can help explain our services and make website information more engaging.

However, visitors using screen readers may require text alternatives to understand meaningful visual content.

We aim to provide suitable alternative text for informative images where appropriate.

Decorative images may not require descriptive alternative text where they provide no essential information.

Alternative text should communicate the meaning or purpose of an image rather than unnecessarily repeating nearby content.

We recognise that missing or unsuitable image descriptions can affect accessibility.

The alternative text associated with every image on the website has not been fully audited.

Where an image-related accessibility problem is identified, we aim to review and address it where reasonably possible.

12. MOBILE AND TABLET ACCESSIBILITY

Our website may be accessed using smartphones, tablets, laptop computers and desktop devices.

We recognise that visitors may rely on mobile devices as their primary way of accessing information.

This is particularly relevant for parents who may need to access information while caring for a baby.

We aim to provide a website experience that supports different screen sizes and devices.

Important considerations include readable text, accessible navigation, appropriately sized interactive controls and layouts that do not unnecessarily prevent visitors from accessing information.

The experience may vary depending on the device, operating system and browser used.

We welcome reports of problems affecting mobile or tablet accessibility.

13. WEBSITE FORMS

Our website may contain forms for enquiries, bookings and other communications.

We recognise that forms should be understandable and reasonably easy to complete.

Accessible forms generally benefit from clear field labels, understandable instructions, useful error messages and logical keyboard navigation.

Where forms request personal or sensitive information, the purpose of that information should also be explained appropriately.

Some form functionality may be supplied by Wix or associated applications.

We have not confirmed that every form and associated error message meets all applicable accessibility criteria.

If a visitor cannot complete a form because of an accessibility barrier, they may contact us directly using the details in this statement.

14. ONLINE BOOKINGS AND APPOINTMENTS

Our website provides access to booking facilities for certain breastfeeding-related services.

We recognise that booking systems should be usable by visitors with a range of accessibility needs.

However, the booking process may involve interactive elements, calendars, forms or other functionality supplied by Wix and related applications.

Some visitors may find these features difficult to use with particular assistive technologies or input methods.

If you are unable to make a booking through our website because of an accessibility difficulty, please contact us by email or telephone.

We will aim to discuss an appropriate alternative booking arrangement where reasonably possible.

We do not intend to disadvantage customers solely because they cannot operate an online booking system.

15. ACCESSIBLE COMMUNICATION

We recognise that not everyone communicates in the same way.

Some visitors may experience difficulties using telephone services, completing online forms, reading lengthy documents or understanding particular information.

Where reasonably possible, we aim to consider alternative communication arrangements.

This may include providing clarification in writing, responding by email or discussing another suitable method of communication.

Visitors may contact us to explain their individual communication requirements.

We will consider reasonable adjustments in accordance with applicable law and the practical circumstances of the request.

We cannot guarantee that every possible communication format will be immediately available, but we will aim to respond constructively.

16. REASONABLE ADJUSTMENTS

Under the Equality Act 2010, service providers have responsibilities relating to reasonable adjustments for disabled people.

We recognise that reasonable adjustments may be necessary to reduce or remove substantial disadvantages experienced by disabled customers.

The adjustments required will depend on the particular circumstances.

Examples may include alternative communication arrangements, assistance with booking, clarification of information or adjustments to the way a service is provided.

We encourage individuals to inform us of relevant accessibility requirements when making an enquiry or booking.

We will consider requests individually and aim to identify reasonable and practical arrangements.

We recognise that the duty to make reasonable adjustments may be anticipatory and is not limited to responding after a customer encounters a barrier.

17. ACCESSIBILITY OF BREASTFEEDING SERVICES

Our accessibility commitment also extends to the services we provide.

We understand that customers may have disabilities, mobility limitations, sensory impairments, communication difficulties, long-term health conditions or other individual requirements.

Where reasonably possible, we aim to consider these circumstances when arranging appointments and delivering services.

Certain services may have practical limitations because of their location, format or nature.

Customers are encouraged to contact us before booking if they require particular adjustments.

We will aim to provide relevant information about available arrangements and discuss reasonable alternatives where appropriate.

18. ACCESSIBILITY OF HOME VISITS

Where home visits are offered, these may provide an alternative means of accessing breastfeeding support for some customers.

Home visits are subject to the geographical area covered, practitioner availability and the relevant booking arrangements.

We recognise that home visits may be particularly helpful for some individuals who find travel or attendance at external venues difficult.

However, a home visit may not be suitable or available in every circumstance.

Customers who wish to discuss the suitability of a home visit are welcome to contact us.

Any applicable charges or booking conditions will be communicated before an appointment is confirmed.

19. THIRD-PARTY CONTENT AND SERVICES

Our website is hosted through Wix and may contain features provided by third-party services.

These may include booking facilities, payment processing systems, embedded content, external websites or other interactive applications.

While we aim to consider the accessibility of the overall visitor experience, some third-party features may have limitations outside our immediate technical control.

We cannot guarantee that all external websites or independently operated applications meet the same accessibility standards.

Where a third-party feature creates a significant barrier, we will consider whether an alternative method of accessing the relevant service can reasonably be provided.

Visitors are encouraged to inform us if they encounter accessibility problems involving external features linked to our website.

20. KNOWN AND POTENTIAL ACCESSIBILITY LIMITATIONS

We recognise that some areas of the website may not fully meet every accessibility requirement.

Potential areas requiring further assessment include:

Keyboard navigation and visible focus indicators.
Compatibility with screen readers.
Alternative text for meaningful images.
Colour contrast across all pages.
Text resizing and browser zoom.
Form labels, instructions and error messages.
Third-party booking and payment interfaces.
Mobile navigation and interactive controls.
Heading structure and document organisation.
Links that may require more descriptive wording.

These are areas for assessment and do not necessarily mean that a confirmed accessibility failure exists in every category.

A comprehensive technical audit would be needed to establish the website's exact compliance position.

We aim to address identified barriers according to their impact, significance and practical requirements.

21. ACCESSIBILITY TESTING AND REVIEW

Accessibility should be considered throughout the ongoing maintenance and development of a website.

Relevant assessment methods may include automated accessibility testing, manual checks, keyboard navigation testing, screen reader testing and reviews of mobile functionality.

Automated testing alone cannot identify every accessibility barrier.

Human review is also important for assessing usability, clarity and real-world interaction.

We aim to consider accessibility when making significant website updates and when reviewing reported difficulties.

As of the date of this statement, a complete independently verified WCAG 2.2 Level AA audit has not been established.

Accordingly, we do not claim full conformity with WCAG 2.2 Level AA.

22. REQUESTING INFORMATION IN AN ALTERNATIVE FORMAT

If you are unable to access information on our website, please contact us.

When making a request, it may be helpful to explain which information you need and the accessibility difficulty you have experienced.

Where reasonably possible, we will consider providing information in a more suitable format or through an alternative communication method.

The method available may depend on the nature of the information and the individual's requirements.

We aim to respond to reasonable requests fairly and within an appropriate timeframe.

23. REPORTING ACCESSIBILITY PROBLEMS

We welcome feedback from visitors who experience difficulties using our website.

If you encounter an accessibility problem, please contact Exeter Breastfeeding Service.

You may wish to provide the following information:

The webpage or feature where the problem occurred.
A description of the difficulty experienced.
The device and browser you were using, if known.
Any assistive technology involved, if you are comfortable providing that information.
The information or service you were trying to access.

You are not required to disclose a medical diagnosis merely to report a website accessibility problem.

We will consider the information provided and aim to identify an appropriate response.

Where an issue cannot be resolved immediately, we will consider whether an alternative means of accessing the information or service is available.

24. RESPONSE TO ACCESSIBILITY REQUESTS

We aim to acknowledge and consider accessibility concerns within a reasonable timeframe.

The time required to investigate or resolve a problem may depend on its nature, complexity and whether assistance from Wix or another technical service provider is necessary.

Where appropriate, we will explain what action can reasonably be taken.

We recognise that certain accessibility difficulties may prevent an individual from completing a time-sensitive booking or accessing important information.

Where practical, we will aim to provide alternative assistance while a technical problem is being considered.

25. WEBSITE CONTENT AND LANGUAGE

We recognise the importance of clear communication when providing information about pregnancy, breastfeeding and infant feeding.

Our aim is to use language that is understandable and appropriate for the intended audience.

Some healthcare-related terminology may be necessary to explain particular topics accurately.

Where terminology may be unfamiliar, we aim to provide sufficient context or clarification.

Visitors who need help understanding information published on our website are welcome to contact us.

We recognise that accessibility includes both the technical presentation of content and the way information is communicated.

26. ACCESSIBILITY AND PRIVACY

Visitors who contact us about accessibility requirements may provide personal information.

In some circumstances, this may include information relating to disability or health.

We will handle such information in accordance with our Privacy Policy and applicable data protection legislation.

We aim to request only information reasonably necessary to understand and respond to the accessibility requirement.

We will not require unnecessary personal medical information as a condition of reporting a website problem.

Further details about the handling of personal information are available in our Privacy Policy.

27. CONTINUOUS IMPROVEMENT

We recognise that accessibility is not a one-time activity.

Website technologies, professional guidance, user needs and accessibility standards may change over time.

We therefore aim to consider accessibility as part of ongoing website management and service improvement.

When accessibility barriers are identified, we will consider their impact and the appropriate steps required to address them.

We also welcome constructive feedback from customers and website visitors.

Feedback can help us identify difficulties that may not be apparent through routine technical checks.

28. RELEVANT LEGISLATION AND GUIDANCE

Our approach to accessibility takes account of relevant United Kingdom legislation and recognised accessibility guidance.

This includes the Equality Act 2010, which establishes duties concerning discrimination and reasonable adjustments.

We also recognise the Web Content Accessibility Guidelines as an important technical reference for accessible website design and content.

The precise legal obligations applying to a private service provider may differ from those applying to public sector websites.

This statement is intended to communicate our accessibility approach and does not claim that Exeter Breastfeeding Service is subject to every requirement applicable to public sector bodies.

Nothing in this statement removes or reduces legal responsibilities that apply to our business.

29. UPDATES TO THIS ACCESSIBILITY STATEMENT

We may update this Accessibility Statement from time to time.

Changes may reflect accessibility improvements, revised website functionality, new services, updated guidance or identified limitations.

Where relevant, we may also update the statement following an accessibility assessment or the resolution of reported barriers.

The date displayed at the beginning of this document identifies the latest version.

We encourage visitors to contact us if they require clarification about our accessibility arrangements.

30. CONTACT INFORMATION

If you have difficulty using our website, require information in an alternative format, wish to discuss reasonable adjustments or would like to report an accessibility concern, please contact us.

Exeter Breastfeeding Service

Website: www.exeterbreastfeeding.com

Email: exeterbreastfeedingservice@gmail.com

Telephone: 07825 140827

We are committed to treating customers and visitors with dignity and respect, considering individual accessibility needs and working towards a website and service that are as inclusive as reasonably possible.

Last Updated: 11th October 2026